Effective date: July 25, 2026
By accessing or using the Retain360° website, tools, or services, you agree to be bound by these Terms of Service and any policies, guidelines, or additional terms that are referenced in these Terms or presented to you as part of the website or services. If you do not agree to these Terms, you must not access or use the website or any related tools or services.
Retain360° provides informational tools, content, and resources designed to help automotive dealers better understand retention opportunities, customer engagement, and related business performance considerations. The specific features, tools, and content available on or through retain360.ai may change, expand, or be updated from time to time. Any descriptions of the website, tools, or services are provided for general informational purposes only and do not represent a commitment to maintain any particular feature, functionality, or level of service.
All content, tools, and materials made available on or through retain360.ai are provided for informational and educational purposes only. They do not constitute legal, financial, tax, accounting, or other professional advice, and should not be relied upon as a substitute for advice from qualified professionals who are familiar with your particular circumstances. You are solely responsible for obtaining any professional advice that you may need before taking or refraining from any action based on information available on or through the website or services.
You may have the opportunity to submit information through forms, inquiries, strategy session requests, or other features of retain360.ai. You are solely responsible for ensuring that any information you provide is accurate, complete, and kept up to date. Retain360° may rely on the information you submit when responding to your requests, providing information, or configuring any exploratory analysis. Retain360° is not responsible for any issues, misunderstandings, or losses that arise from inaccurate, incomplete, or outdated information that you provide.
Any request for a strategy session or similar consultation through retain360.ai is intended solely for exploratory and informational discussion. Such sessions do not create a client, agency, fiduciary, or professional advisory relationship between you and Retain360°. No statement made during any session or on the website should be understood as a promise or guarantee of specific outcomes, savings, revenue, performance, system integrations, or results. Retain360° reserves the right, in its sole discretion, to accept, decline, reschedule, or cancel any strategy session request.
By providing a mobile telephone number in connection with the website or services, you may consent to receive SMS or text messages related to your inquiries, account, or Retain360° updates, subject to applicable law. Message frequency will vary based on your interactions with Retain360° and the nature of your requests. Message and data rates may apply, and you are responsible for any charges assessed by your mobile carrier. You can reply "STOP" to opt out of receiving further SMS messages and reply "HELP" for help or additional information. Your consent to receive SMS messages is not a condition of any purchase, and your participation in any SMS program is voluntary.
You agree to use the website and services only for lawful purposes and in a manner that is consistent with these Terms. You may not use the website or services in any way that could interfere with, disrupt, or compromise the operation, security, or integrity of Retain360°, its infrastructure, or any related systems. Prohibited activities include, without limitation, attempting to gain unauthorized access to any portion of the site or systems, probing or testing the vulnerability of the website, scraping or harvesting data, using automated tools or bots to access or collect information, or using the website in a manner that could harm Retain360°, its partners, customers, or other users.
Retain360°, the Retain360° name and logo, the content available on retain360.ai, and the underlying technology, software, and systems are owned by or licensed to Retain360° and are protected by copyright, trademark, and other intellectual property laws. Subject to your compliance with these Terms, you are granted a limited, revocable, non-exclusive, non-transferable license to access and use the website for legitimate business purposes related to evaluating or learning about Retain360° and its offerings. Except as expressly permitted by law, you may not copy, reproduce, modify, distribute, publicly display, or create derivative works from any part of the website or its content without prior written permission from Retain360° or the applicable rights holder.
The website may reference, integrate, or contain links to third-party websites, tools, or services that are not owned or controlled by Retain360°. Retain360° does not endorse, control, or assume responsibility for any third-party content, products, services, or practices, and makes no representations or warranties regarding such offerings. Your use of any third-party websites, tools, or services is at your own risk and is subject to the terms, conditions, and privacy policies of the applicable third party.
To the fullest extent permitted by applicable law, the website, its content, and any services or features made available through retain360.ai are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. Retain360° disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, as well as any warranties arising out of course of dealing or usage of trade. Retain360° does not warrant that the website or any content will be error-free, secure, or uninterrupted, or that any information will be accurate, complete, or timely.
To the fullest extent permitted by applicable law, Retain360°, its affiliates, and their respective officers, directors, employees, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits or revenues, whether incurred directly or indirectly, or for any loss of data, goodwill, or other intangible losses, arising out of or in connection with your access to or use of, or inability to access or use, the website or services, even if Retain360° has been advised of the possibility of such damages. In all cases, any liability of Retain360° arising out of or relating to the website or services will be limited to the fullest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Retain360°, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and costs) arising out of or related to: (a) your access to or use of the website or services; (b) your violation of these Terms; or (c) your infringement or violation of any rights of another person or entity, including any intellectual property, privacy, or other proprietary rights.
Retain360° may suspend or terminate your access to the website or services, in whole or in part, at any time and for any reason allowed by applicable law, including where reasonably necessary to protect the security, integrity, or operation of the website or the interests of Retain360° or other users. Where permitted by law, such suspension or termination may occur without prior notice. Upon any termination of your access, the provisions of these Terms that by their nature should survive will continue in effect, including without limitation provisions relating to intellectual property, disclaimers, limitations of liability, and indemnification.
Any dispute, claim, or controversy arising out of or relating to these Terms or your access to or use of the website or services will be governed by and construed in accordance with applicable law. The parties agree that these Terms and any such dispute will be interpreted and applied without giving effect to any conflict-of-laws principles that might otherwise require the application of the laws of another jurisdiction.
Retain360° may update these Terms from time to time by posting a revised version on retain360.ai or by otherwise making the updated Terms available through the website. Unless otherwise stated in the updated Terms, the revised Terms will be effective when posted. Your continued access to or use of the website or services after the updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the website and services.
If you have any questions or concerns about these Terms or the website, please submit your inquiry through the Contact form available on retain360.ai. Do not include sensitive personal, financial, or confidential information in your initial message, and do not use the website to transmit any information that you are not authorized to share.
A Dealer First Automotive Solutions platform.